IS THERE A PAYMENT PLAN FOR THESE PACKAGES?

Yes! Please visit payment schedule options under the room packages tab of this website.

 
 

CAN MORE THAN ONE CREDIT CARD BE USED TO PURCHASE A PACKAGE?

Yes. However, if you opt for the monthly payment plan we will need to have one credit card on file.

 
 

IS AIRFARE INCLUDED IN THE TRIP COST?

Everything in our package price is included EXCEPT airfare. Island Gigs does not secure flights for guests due to the volatility of prices throughout the year. We advise our guests to make their own arrangements to arrive at the destination airport and we will welcome you and take great care of you once you arrive.

 
 

WILL ANY ADDITIONAL FEES BE ADDED ON TOP OF THE LISTED PACKAGE PRICES?

No additional fees will be charged once you have booked your package. Additionally, all Jam In The Sand packages offer an all-inclusive experience within the concert venue on all nights. Please note, the resort may offer certain amenities that are not included in your package price and require extra charges. These amenities may include spa treatments and off-site adventures.

 
 

CAN I PURCHASE ADDITIONAL NIGHTS AT THE RESORT?

Yes. All packages include a 4-night stay, and additional nights are available to extend your reservation by one extra night either before the concerts begin or after they end.


While booking your package, you will have the opportunity to purchase additional nights of your choice as an add-on in the purchase process, availability permitting. The additional night add-on will appear after you’ve added your package to your cart but before you have completed the check-out process.

 
 

WILL TICKETS TO THE SHOW BE AVAILABLE WITHOUT PURCHASING A RESORT PACKAGE?

Tickets for Jam In The Sand concerts cannot be purchased separately. Admission to the events will only be available for those who purchase the entire package through www.islandgigs.com.

 
 

CAN I BRING MY KIDS?

No. The Jewel Paradise Cove only accepts guests that are 18 and older. If you do bring your older children they are treated as adults and must pay the adult rate.

 
 

WHAT DOCUMENTATION DO I NEED TO TRAVEL?

To enter Jamaica a valid passport is required. Citizens of the U.S, the UK, Canada and other major European countries are not required to have a visa to visit Jamaica, but must present a valid passport when leaving and or re-entering their country. All visitors are required to travel with a return ticket or onward ticket for entry into Jamaica. Other nationalities please contact your local Jamaican embassy, Consulate or Jamaica Tourism office or visit www.visitjamaica.com to verify correct documentation needed.


We encourage you to PLEASE check your passport ASAP and make sure that it’s up to date and valid for at least 6 months prior to your departure date. If your passport is set to expire within 6 months of travel to Jamaica, Jamaican customs will not let you enter the country. To look into getting a new U.S. Passport, or renewing an old one, please click HERE.

 
 

HOW FAR IS THE RESORT FROM THE MONTEGO BAY AIRPORT?

Jewel Paradise Cove is approximately 75 minutes from Montego Bay’s Sangster International Airport (MBJ).

 
 

IS TRANSPORTATION TO AND FROM THE AIRPORT INCLUDED?

Island Gigs provides roundtrip transfers as part of your package cost. Once your airfare is purchased, we recommend logging into your account and entering your flight information so we may schedule your bus to the resort.


Please Note: Island Gigs will only provide transfers on the exact days that you have booked with us. If you arrive early or plan to stay past your hotel stay, you will be responsible to get your own transport back to the airport.


Please Note: Shuttle access is only included to and from Montego Bay’s Sangster International Airport; no other airports in the area will be serviced.

 
 

HOW OFTEN WILL SHUTTLES RUN FROM MONTEGO BAY’S SANGSTER INTERNATIONAL AIRPORT (MBJ) TO THE RESORT?

HOW OFTEN WILL THEY RUN FROM THE RESORT TO MBJ AFTER THE EVENT IS OVER?

We will reach out to all guests for their arrival and departure flight information before the event to ensure a smooth transportation experience.

 
 

CAN WE CHECK IN EARLY TO THE RESORT?

WILL THE RESORT HOLD OUR BAGS IF OUR ROOM ISN’T READY?

The resort’s standard check-in times apply for our packages. Check-in time is often not guaranteed until 3 PM or 4 PM. However, the resort has assured us that they will do everything in their power to prepare rooms for check-in as early as possible. If you arrive before your room is available, we will be happy to provide you with your wristbands, merchandise and resort credentials so that you can enjoy the resort amenities and relax as your room is being prepared.

 
 

WHAT SPECIAL ACTIVITIES ARE PLANNED BESIDES MUSIC?

There will be no shortage of exciting and diverse activities to enjoy at the resort during Jam In The Sand, as well as out and about in the local area. For off-site trips, please explore our adventure section. Additional on-site activities and events will be announced as the event nears. Stay tuned for more info.

 
 

HOW WILL I RECEIVE MY TICKETS, TRIP DOCUMENTS AND SCHEDULE OF EVENTS?

All of our documentation is paperless. We do not use snail mail or any form of expedited mailing services. This means about 3 weeks prior to the event, you will receive a document email with all of the details of your trip (what to do when you arrive at the airport, where to go, concert times, hotel info, etc.). The only documentation you’ll need is your passport which you must travel with anyway. It is a good idea to print your document email just in case you need it for reference. The resort itself is private so no concert tickets are required. You will, however, need to wear a security wristband for identification.

 
 

IF I WOULD LIKE TO BUY A PACKAGE FOR FOUR, HOW MANY ROOMS ARE INCLUDED?

Every available Jam In The Sand package includes ONE room at the resort and accommodates 2 people maximum. If you want to purchase a package for four people, you will need to purchase 2 separate rooms.

 
 

CAN I PURCHASE A JAM IN THE SAND PACKAGE OUTSIDE OF THE EVENT WEBSITE?

No, all packages MUST be purchased through www.islandgigs.com. Do not purchase from an outside provider or ticket agent; packages purchased through outside providers will NOT be honored.

 
 

IS THERE AN AGE RESTRICTION FOR THE EVENT?

You must be at least eighteen (18) years old to purchase a package for and/or attend (with a valid photo ID) the event.

 
 

IS PARKING PROVIDED AT THE RESORTS?

Complimentary parking is offered to all guests of the resort.

 
 

IS THERE A DRESS CODE AT THE RESTAURANTS?

The resort has waived the dress code for specific restaurants during the music event. However, if you are purchasing additional nights (pre/post nights), the resort may enforce their regular dress codes.

 
 

WHAT DO YOU SUGGEST FOR AN INTERNATIONAL PHONE PLAN OR ALTERNATIVE COMMUNICATION?

Each phone network has unique options; we suggest checking with your service provider for specific choices. The resort has complimentary Wi-Fi available for all guests, so laptops and smartphones can provide inexpensive alternatives for calling including Skype and Viber.

 
 

DO I NEED AN OUTLET CONVERTER?

No. The electrical supply in Jamaica is 110 volts/50 cycles standard, and electrical appliances use plugs that are two-pronged and flat (such as those used in the United States and Canada). If your appliances do not use 110 volts or flat two-pronged plugs, we recommend bringing the requisite adaptors and converters with you. For your convenience, hair dryers are provided in every Jewel guest room.

 
 

CAN I MAKE ROOM PROXIMITY REQUESTS?

Yes, of course. If you would like to have your room in close proximity to another party’s room, please be sure to submit your request to our Guest Services department shortly after your purchase. We will do our best to accommodate, but requests cannot be guaranteed.

 
 

CAN I PAY WITH U.S. CURRENCY AT THE RESORT?

Once you arrive at Jewel Resorts, nearly everything is already included in the price you have paid. Please budget for items such as Spa treatments, optional tours and attractions, gift and jewelry shops including duty free items, phone calls, P.A.D.I. certification or refresher courses, and local vendor purchases. US dollars are widely accepted in Jamaica and actually recommended. Most items will be priced USD, but keep in mind local vendors may not have change so we suggest you bring smaller bills.

 
 

MY FRIENDS ATTENDING THE CONCERTS WITH ME MAY BE ARRIVING LATE. HOW CAN THEY CHECK IN AT THE RESORT AND RECEIVE THEIR TICKETS AND MERCHANDISE?

It is absolutely no problem for guests in the same party to arrive separately. Jam In The Sand staff will be available throughout the event to accommodate guests and their needs. All arrival plans will be coordinated in advance with our Guest Services team to ensure that guests are transported from the airport to their resort, and receive all event items during a smooth check-in upon arrival at the resort.


We will be in touch to request travel information prior to the event. We will initially contact the original purchaser with details on how to register each of the guests in their party, so all guests can provide travel details. All guests can arrive whenever is convenient for them.

 
 

WHAT IF I CHANGE MY MIND AND DON’T WANT MY PACKAGE ANY LONGER?

If you need to cancel or change your reservation, we ask that the Lead Passenger please contact Island Gigs at 646-862-6380. There is a fee for changing names but not for adding days to your trip. Please note, depending on when you cancel, payments can be 100% non-refundable, with the exception of guests with travel protection who cancel for a covered reason. Please read the section titled Travel Insurance for information on how to purchase travel protection.