Roundtrip airport transfers are included in your Jam In The Sand package. Once you have booked your flight, please log into your account and input the flight details so that we can coordinate the airport transfers.


Island Gigs recommends that you purchase a travel protection plan to help protect you and your travel investment against the unexpected.

  • $118 per person for coverage up to $2000 per person based on double occupancy*
  • $236 per person for coverage up to $4000 per person based on single occupancy*

Travel protection plans include coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more.

To view/download the policy based on your state of residence, visit:

Please note: To be eligible for the waiver of pre-existing medical condition exclusion, the protection plan must be purchased within 21 days from the time you make your initial trip deposit, full trip cost must be insured, and the traveler must be medically fit to travel at time of plan purchase. However, the plan can be purchased any time prior to departure.


If you are not able to find the answer to your questions on our FAQ page, please feel free to reach out at ANY time to the contact information below. An Island Gigs Guest Services representative will be happy to help answer any questions.

Guest Services can be reached at:



Jam In The Sand is a rain or shine event. 

If you need to cancel or change your reservation, we ask that the Lead Passenger please contact Island Gigs at 646-862-6380. There is a fee for changing names but not for adding days to your trip. Please note, depending on when you cancel, payments can be 100% non-refundable, with the exception of guests with travel protection who cancel for a covered reason. Please read the section titled Travel Insurance for information on how to purchase travel protection. 

If you wish to purchase a package as a gift for someone else, please inform Island Gigs at the time of booking, who in turn will provide details about the process.

Lineup and set times are subject to change. Check back here often for more FAQs and make sure you understand the event’s Purchase Policy.


You must be at least eighteen (18) years old to purchase a package for and/or attend (with a valid photo ID) the event. 
Jewel Paradise Cove is an adult’s-only resort.